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Covid-19 Operating Procedure

Business as usual

We are still open for business and trading as normal.

If we need to visit you to resolve an issue, don’t worry, we are able to provide this as we have engineers available.

Please see our Working Procedures below, if we are required to enter your property:

  1. The engineer will have your phone number and they will call you to let you know they have arrived or if necessary, will knock on your door.
  2. Please ensure you give precise instructions to the engineer on the phone or at the door (ensuring a 2m distance between you, if at the door).
  3. If you are able to open your door and isolate yourself, preferably in another room, then please do so. If this is not possible, then please could we insist that you remain at the very least 2m away from the engineer at all times.
We will remind you of this procedure prior to the work being carried out.
We can also go through any queries you have before the engineer arrives.
This will be relayed, accordingly to the member of staff attending the job.

We are sure you can appreciate that the steps we have put in above is to reduce the chances of catching the virus. It’s as much to protect you – our customers – as it is to protect our engineers.

We understand this is an uncertain time for everyone. We are all in this together and must all try our best to keep to the Government’s and NHS advice for overcoming this outbreak.

To end, we thank you for your continued support and understanding at this unprecedented time and please be assured, we will do all we can to help keep you working.

Stay safe and help each other get through this.

The GSDIT Team