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FAQ – Frequently Asked Questions

In this FAQ section you will find answers to some of the most common questions we get.

Managed IT services is a solution where an IT service provider charges a flat-rate, monthly fee for their services. With us, this will include proactive and reactive monitoring of devices and infrastructure. All of it dependent on your business’s requirements.

After a free consultation with our engineers, we will decide together on a tailor-made support package that best suits your needs.

Outsourcing means using an external service provider to deliver some or all of the IT support. It is on average more cost-effective/affordable than in-house support. It is also a time-effective solution as good outsourced IT support is easier to find than in-house IT staff.

Outsourced IT support is also great if you’re looking for help with short-term and/or long-term projects.

Although we do most of our work remotely, we can provide on-site IT support when necessary in Cambridgeshire, Suffolk, London and surrounding areas, while our northern IT partner can provide support in the North East of England.

It depends on your business requirements, size, devices etc. We provide a tailor-made service package to each customer, based on their business needs.

First, we need to find out more information about your business. Then, we will be able to tell you what kind of IT support you may need.

Your personalised IT support package can include any or all of the services we provide.

No worries! Contact us for a chat about your business and the number and type of devices you need support for, and we will give you free, impartial advice.

Don’t know much about IT? That’s fine too, we will explain everything you need to know in a straight-forward way, without any technical nonsense!