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IT Support
For Business.

Comprehensive IT solutions tailored to your business. Let us handle the tech while you grow your empire.

Supporting clients with leading software partnerships.

We are an experienced, reliable and forward-thinking IT support company that have been supporting businesses across Cambridgeshire, Suffolk and the rest of the UK since 2011.

Reviews

Time Lifecycle Management

"We have been working with GSDIT for over 5 years. Their customer service is second to none. It is something we recognise, and value when dealing with our own clients. They host our email and website – the service is constant."

Langham Press

"GSDIT have been our IT consultants for over 4 years. Our IT system was showing its age and had many problems so we placed it into their safe hands. Thanks to their professional approach we now have an efficient, up to date and well-maintained IT system."

Cambridge Connections

"Our office PC’s are crucial to our business, we chose GSDIT after looking at many companies over 4 years ago. We haven’t been disappointed and would recommend them to any company requiring reliable and straight-forward assistance."

Precision Printing

"Our business revolves around SQL Server, so making choosing the right IT company to help was really important. GSDIT has been our valuable partner for 5 years now, providing fantastic on-demand service and completely reliable maintenance."
FAQs

Find answers to our most frequently asked questions.

Managed IT support is a solution where an IT service provider charges a flat-rate, monthly fee for their services. With us, this includes proactive monitoring and resolution of devices and infrastructure. All of it dependent on your business’s requirements. Under our managed service, we assume total responsibility of your IT systems and for you this means feeling as though your business has its own IT department, taking care of everything.

Co-managed IT support is our collaborative solution for businesses that already have a person or department responsible for managing IT that is in need of external support or consultation. Our team of experienced technicians will support your existing team with IT support services in the manner and scale in which they are required. 

After a free consultation with our engineers, we can decide together on a tailor-made support package that best suits your needs, whether you need a Managed or Co-Managed Solution.

Outsourcing means using an external service provider to deliver some or all of the IT support. It is on average more cost-effective/affordable than in-house support. It is also a time-effective solution as good outsourced IT support is easier to find than in-house IT staff.

Outsourced IT support is also great if you’re looking for help with short-term and/or long-term projects.

Although we do most of our work remotely, we can provide on-site IT support when necessary in Cambridgeshire, Suffolk, London and surrounding areas, while our northern IT partner can provide support in the North East of England.

It depends on your business requirements, size, devices etc. We provide a tailor-made service package to each customer, based on their business needs.

First, we need to find out more information about your business. Then, we will be able to tell you what kind of IT support you may need.

This includes, but is not limited to, workstations, servers, printers, routers, firewalls, and much more. We offer many levels of service, however, your personalised IT support package will typically include:

  • 9am-5pm IT support, out of hours also available
  • Enterprise-level antivirus solution
  • Periodical on-site visits
  • Systems onboarding

No worries! Contact us for a chat about your business and the number and type of devices you need support for, and we will give you free, impartial advice.

Don’t know much about IT? That’s fine too, we will explain everything you need to know in a straight-forward way, without any technical nonsense!

Yes, switching to GSDIT is a straightforward process.

We handle all aspects of the transition, liaising with your current provider to ensure a smooth and seamless transfer of services. Factors to consider may include contractual obligations, data migration, system compatibility and transition timelines.

Absolutely, we offer Ad hoc IT support specifically tailored for one-off projects.

Our team will collaborate with you to understand your project's objectives, onboard any required systems, and deliver an effective and efficient solution.

Free, impartial advice. We'll give you the support and answers you need.

Find useful tips, guides and advice in our Resources.

Resources
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How do we get started?

Onboarding

Step 1: Introduction

We have a friendly introductory call to discuss your requirements for IT support, outline our capabilities and discuss steps for onboarding.

 

Step 2: Site-Visit & IT Systems Audit

We schedule an in-person site-visit for our experienced technicians to conduct a thorough audit of your existing IT systems and requirements for ongoing support.

 

Step 3: Estimate

Based on the findings of our site-visit and systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.

 

Step 4: Systems Onboarding

Our IT technicians will return for another site visit, develop a deeper understanding of your business and begin the onboarding process of introducing you to our remote management systems and other required software.

 

Step 5: Identify and Fix Urgent Issues

Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.

 

Step 6: Ongoing Support Provision & Review

We provide continuous IT support to the client and regularly review their systems to ensure optimal performance.

Step 1: Introduction

We have a friendly introductory call to discuss your requirements, outline our capabilities, identify how we can best support your business and finally, discuss steps for onboarding.

 

Step 2: Site-Visit & IT Systems Audit

We schedule an in-person site-visit for our experienced technicians to conduct a thorough audit of your existing IT systems and make a plan for ongoing support.

 

Step 3: Estimate

Based on the findings of our systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.

 

Step 4: Systems Onboarding & Outdated Systems Removal

Our IT technicians will return for another site visit, develop a deeper understanding of your business, and begin the onboarding process of introducing your team to our remote management systems and other required software. They will also remove any non-essential systems implemented by your previous provider.

 

Step 5: Identify and Fix Urgent Issues

Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.

 

Step 6: Ongoing Support Provision & Review

We provide continuous managed IT support and regularly review your systems to ensure optimal performance.

Step 1: Introduction

We have a friendly introductory call to discuss your requirements for outsourced IT support help, outline our capabilities, identify how we can best support your existing team and finally, discuss steps for onboarding.

 

Step 2: Site-Visit & IT Systems Audit

We schedule an in-person site-visit for our experienced technicians to meet with our internal team, conduct a thorough audit of your existing IT systems and make a plan for ongoing support.

 

Step 3: Estimate

Based on our collaborative discussions and the findings of our systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.

 

Step 4: Systems Onboarding

Our IT technicians will return for another site visit, develop a deeper understanding of your business and integrate our team with your existing IT systems and/or begin the onboarding process of introducing your team to our remote management systems and other required software.

 

Step 5: Identify and Fix Urgent Issues

Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.

 

Step 6: Ongoing Support Provision & Review

We provide continuous co-managed IT support and regularly review your systems to ensure optimal performance.

Don't just take our word for it.

Reviews

DON'T WAIT FOR A DISASTER.

Our professionals are ready to handle your unique IT requirements and pro-actively solve problems before you even know they exist.
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