Router & firewall management

Step 1: Introduction

We have a friendly introductory call to discuss your requirements for IT support, outline our capabilities and discuss steps for onboarding.

Step 2: Site-Visit & IT Systems Audit

We schedule an in-person site-visit for our experienced technicians to conduct a thorough audit of your existing IT systems and requirements for ongoing support.

Step 3: Estimate

Based on the findings of our site-visit and systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.

Step 4: Systems Onboarding

Our IT technicians will return for another site visit, develop a deeper understanding of your business and begin the onboarding process of introducing you to our remote management systems and other required software.

Step 5: Identify and Fix Urgent Issues

Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.

Step 6: Ongoing Support Provision & Review

We provide continuous IT support to the client and regularly review their systems to ensure optimal performance.

Step 1: Introduction

We have a friendly introductory call to discuss your requirements, outline our capabilities, identify how we can best support your business and finally, discuss steps for onboarding.

Step 2: Site-Visit & IT Systems Audit

We schedule an in-person site-visit for our experienced technicians to conduct a thorough audit of your existing IT systems and make a plan for ongoing support.

Step 3: Estimate

Based on the findings of our systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.

Step 4: Systems Onboarding & Outdated Systems Removal

Our IT technicians will return for another site visit, develop a deeper understanding of your business, and begin the onboarding process of introducing your team to our remote management systems and other required software. They will also remove any non-essential systems implemented by your previous provider.

Step 5: Identify and Fix Urgent Issues

Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.

Step 6: Ongoing Support Provision & Review

We provide continuous managed IT support and regularly review your systems to ensure optimal performance.

Step 1: Introduction

We have a friendly introductory call to discuss your requirements for outsourced IT support help, outline our capabilities, identify how we can best support your existing team and finally, discuss steps for onboarding.

Step 2: Site-Visit & IT Systems Audit

We schedule an in-person site-visit for our experienced technicians to meet with our internal team, conduct a thorough audit of your existing IT systems and make a plan for ongoing support.

Step 3: Estimate

Based on our collaborative discussions and the findings of our systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.

Step 4: Systems Onboarding

Our IT technicians will return for another site visit, develop a deeper understanding of your business and integrate our team with your existing IT systems and/or begin the onboarding process of introducing your team to our remote management systems and other required software.

Step 5: Identify and Fix Urgent Issues

Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.

Step 6: Ongoing Support Provision & Review

We provide continuous co-managed IT support and regularly review your systems to ensure optimal performance.