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Ad hoc IT Support

Our fully customisable project based approach to solving your IT issues. Our experienced team will set your business up to succeed, with an affordable and efficient solution that will last.

What is Ad hoc IT Support?

Under Ad-hoc IT Support, we provide a project-based approach. Our team will meet with you to discuss your objectives, onboard onto any required systems and deliver a solution tailored to the needs of your business.

Once the project is complete, we provide an after action review to ensure our solution has delivered exactly as promised.

Need Ongoing support?

Do you need ongoing support on a month-to-month basis? Browse our managed or co-managed IT support plans to see how we could support your business over a longer term.

Get ready for unbeatable it support that goes the extra mile.

What's Included?
01

Dedicated Support Admin

Your experienced, friendly IT support administrator will be on-hand to assist with your needs by phone, email or in person.
02

Unlimited Phone & Remote Support

You can call or email us to get prompt solutions to your IT problems. Using our remote support software, we can instantly assist you.
03

Remote & On-Site Maintenance

We have a regular, proactive approach to maintenance whether delivered remotely or in person. We believe in having reliable systems in place to help you plan for the future and grow your business.
04

24/7 Live Monitoring

We will keep your systems monitored 24 hours a day, 7 days a week. This allows us to spot potential issues before they develop, saving you time, money, and unnecessary stress.
05

Enterprise-Level Antivirus

Our antivirus software gives you full protection while you work. It’s easy to set up and is fully customisable to suit the unique needs of your business.
06

Spam Filtering

Keep pesky phishing bots and time wasters out of your email inbox with our comprehensive spam filtering. Let your employees focus on the tasks that matter.

Experience the peace of mind you deserve with proactive ad hoc IT support.

Benefits

Ultrafast response time

We have experienced, friendly IT technicians ready to assist you within a 10-minute response time, out-of-hours support is also available.

Tailored support plan

Our flexible support plans are tailored to meet the unique needs of your business, and can be scaled to support you as your business grows.

Total IT Solutions

Benefit from our expertise in recommending and providing the best hardware and software for achieving your business goals.

Consistent Innovation

We regularly review our systems, invest in industry-leading tools and stay ahead of updates to ensure we offer the best, most up-to-date solution for your business.

How do we get started?

Onboarding

Step 1: Introduction

We have a friendly introductory call to discuss your requirements for IT support, outline our capabilities and discuss steps for onboarding.

 

Step 2: Site-Visit & IT Systems Audit

We schedule an in-person site-visit for our experienced technicians to conduct a thorough audit of your existing IT systems and requirements for ongoing support.

 

Step 3: Estimate

Based on the findings of our site-visit and systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.

 

Step 4: Systems Onboarding

Our IT technicians will return for another site visit, develop a deeper understanding of your business and begin the onboarding process of introducing you to our remote management systems and other required software.

 

Step 5: Identify and Fix Urgent Issues

Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.

 

Step 6: Ongoing Support Provision & Review

We provide continuous IT support to the client and regularly review their systems to ensure optimal performance.

Step 1: Introduction

We have a friendly introductory call to discuss your requirements, outline our capabilities, identify how we can best support your business and finally, discuss steps for onboarding.

 

Step 2: Site-Visit & IT Systems Audit

We schedule an in-person site-visit for our experienced technicians to conduct a thorough audit of your existing IT systems and make a plan for ongoing support.

 

Step 3: Estimate

Based on the findings of our systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.

 

Step 4: Systems Onboarding & Outdated Systems Removal

Our IT technicians will return for another site visit, develop a deeper understanding of your business, and begin the onboarding process of introducing your team to our remote management systems and other required software. They will also remove any non-essential systems implemented by your previous provider.

 

Step 5: Identify and Fix Urgent Issues

Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.

 

Step 6: Ongoing Support Provision & Review

We provide continuous managed IT support and regularly review your systems to ensure optimal performance.

Step 1: Introduction

We have a friendly introductory call to discuss your requirements for outsourced IT support help, outline our capabilities, identify how we can best support your existing team and finally, discuss steps for onboarding.

 

Step 2: Site-Visit & IT Systems Audit

We schedule an in-person site-visit for our experienced technicians to meet with our internal team, conduct a thorough audit of your existing IT systems and make a plan for ongoing support.

 

Step 3: Estimate

Based on our collaborative discussions and the findings of our systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.

 

Step 4: Systems Onboarding

Our IT technicians will return for another site visit, develop a deeper understanding of your business and integrate our team with your existing IT systems and/or begin the onboarding process of introducing your team to our remote management systems and other required software.

 

Step 5: Identify and Fix Urgent Issues

Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.

 

Step 6: Ongoing Support Provision & Review

We provide continuous co-managed IT support and regularly review your systems to ensure optimal performance.

Don't just take our word for it.

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DON'T WAIT FOR A DISASTER.

Our professionals are ready to handle your unique IT requirements and pro-actively solve problems before you even know they exist.
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