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In this FAQ section, you will find answers to some of the most common questions we get.

General Questions

Managed IT support is a solution where an IT service provider charges a flat-rate, monthly fee for their services. With us, this includes proactive monitoring and resolution of devices and infrastructure. All of it dependent on your business’s requirements. Under our managed service, we assume total responsibility of your IT systems and for you this means feeling as though your business has its own IT department, taking care of everything.

Co-managed IT support is our collaborative solution for businesses that already have a person or department responsible for managing IT that is in need of external support or consultation. Our team of experienced technicians will support your existing team with IT support services in the manner and scale in which they are required. 

After a free consultation with our engineers, we can decide together on a tailor-made support package that best suits your needs, whether you need a Managed or Co-Managed Solution.

Outsourcing means using an external service provider to deliver some or all of the IT support. It is on average more cost-effective/affordable than in-house support. It is also a time-effective solution as good outsourced IT support is easier to find than in-house IT staff.

Outsourced IT support is also great if you’re looking for help with short-term and/or long-term projects.

Although we do most of our work remotely, we can provide on-site IT support when necessary in Cambridgeshire, Suffolk, London and surrounding areas, while our northern IT partner can provide support in the North East of England.

It depends on your business requirements, size, devices etc. We provide a tailor-made service package to each customer, based on their business needs.

First, we need to find out more information about your business. Then, we will be able to tell you what kind of IT support you may need.

This includes, but is not limited to, workstations, servers, printers, routers, firewalls, and much more. We offer many levels of service, however, your personalised IT support package will typically include:

  • 9am-5pm IT support, out of hours also available
  • Enterprise-level antivirus solution
  • Periodical on-site visits
  • Systems onboarding

No worries! Contact us for a chat about your business and the number and type of devices you need support for, and we will give you free, impartial advice.

Don’t know much about IT? That’s fine too, we will explain everything you need to know in a straight-forward way, without any technical nonsense!

Yes, switching to GSDIT is a straightforward process.

We handle all aspects of the transition, liaising with your current provider to ensure a smooth and seamless transfer of services. Factors to consider may include contractual obligations, data migration, system compatibility and transition timelines.

Absolutely, we offer Ad hoc IT support specifically tailored for one-off projects.

Our team will collaborate with you to understand your project's objectives, onboard any required systems, and deliver an effective and efficient solution.


Our professionals are ready to handle your unique IT requirements and pro-actively solve problems before you even know they exist.
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